eSim

Refund Policy

Refund Policy

Comprehensive draft tailored to the current public-facing website details of Noesime

CompanyZinspilot Sverige AB
Websitehttps://noesime.com/
Emailsupport@nosime.com
Business AddressKarlavägen 18, BV, 114 31 Stockholm, Sweden
Effective Date24 March 2026

This draft refund policy is designed for a Sweden-facing website and is written broadly enough to accommodate common website technologies while remaining suitable for further technical review.

1. Purpose of This Policy

This Refund Policy explains how Noesime handles refund requests, cancellations, and technical connectivity issues related to the purchase of travel e-SIM profiles via https://noesime.com.

Because our products are digital telecommunications services delivered via instant QR code or activation key, they are consumed upon installation. Therefore, our refund criteria are specific to the technical nature of e-SIM provisioning and international roaming, in line with Swedish and EU digital commerce regulations.

2. The General Rule: No Refunds for Activated e-SIMs

All sales are considered final. In accordance with the EU Consumer Rights Directive, by purchasing a digital e-SIM and scanning the provided QR code or manually entering the activation details, you:

  1. Expressly consent to the immediate performance of the telecommunications contract.
  2. Acknowledge that you lose your right of withdrawal (refund) once the e-SIM profile has been downloaded or installed on your device.

3. Eligibility for Refunds

We will only consider a refund or a credit under the following specific circumstances:

  • Technical Failure: The e-SIM fails to provide a data connection due to a technical error on the part of Noesime or our carrier partners, and our support team cannot provide a solution within 24 hours of being notified.
  • Duplicate Purchase: You accidentally purchased the exact same data plan for the same region twice within a 24-hour period. We will refund the second transaction if it has not been activated.
  • Non-Delivery: You paid for the e-SIM but, due to a technical error on our end, the QR code/activation instructions were never sent or accessible.

4. What is NOT Eligible for a Refund

Noesime does not offer refunds for:

  • Device Incompatibility: “My phone does not support e-SIM.” (It is the user’s responsibility to check our compatibility list before purchase).
  • Locked Devices: “My phone is locked to a specific network carrier.” (Devices must be carrier-unlocked to use Noesime).
  • Unused Data: “I bought 10GB but only used 2GB during my trip.” (Data plans expire at the end of the term and do not roll over).
  • Local Network Outages: Temporary outages caused by local roaming partners or infrastructure issues in the destination country that are beyond Noesime’s control.
  • Late Reporting: Requests made after you have already left the destination country or more than 48 hours after the issue first occurred.

5. Technical Issues and Support

If you experience connectivity problems, you must contact support@noesime.com while you are still in the destination country. We require the opportunity to troubleshoot with you (which may involve checking APN settings or network selection) before a refund is considered. We cannot verify technical failures retroactively once you have returned home.

6. Statutory Consumer Rights

Nothing in this policy limits your rights under the Swedish Consumers Sales Act regarding faulty digital services. If a service is defective and cannot be repaired or replaced by an alternative roaming partner, you are entitled to a refund as required by law.

7. Method and Timing of Refunds

Approved refunds are processed within 5–10 business days.

  • Refunds will be issued to the original payment method.
  • Once a refund is processed, the e-SIM profile will be permanently deactivated, and the data plan will be voided.

8. How to Request a Refund

To initiate a request, email support@noesime.com with:

  1. Your Order Number.
  2. The email address used for the purchase.
  3. A description of the technical issue, including your current location and device model (screenshots of your “Mobile Data” settings are highly recommended to speed up the process).