eSim

Privacy Policy

Privacy Policy

Comprehensive draft tailored to the current public-facing website details of Noesime

CompanyZinspilot Sverige AB
Websitehttps://noesime.com/
Emailsupport@nosime.com
Business AddressKarlavägen 18, BV, 114 31 Stockholm, Sweden
Effective Date24 March 2026

This draft privacy policy is tailored to the current public website details and service positioning of Noesime. It is intended as a strong operational draft for website publication and internal review.

1. Introduction and Scope

This Privacy Policy explains how Noesime (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when individuals visit our website, purchase travel e-SIMs, or interact with our telecommunications platform.

As a provider of digital connectivity, our primary processing activities involve managing user accounts, facilitating e-SIM provisioning, monitoring data consumption for billing purposes, and ensuring international roaming connectivity. This policy applies to all website visitors, customers, and registered users of https://noesime.com.

2. Who We Are

The data controller for Noesime is Zinspilot Sverige AB.

  • Address: Karlavägen 18, BV, 114 31 Stockholm, Sweden
  • Email: support@noesime.com

3. Categories of Personal Data We Collect

To provide global connectivity services, we collect specific data necessary for telecommunications:

  • Identity & Account Data: Name, username, and password for your Noesime account.
  • Contact Data: Email address and billing address.
  • Technical Device Data: EID (Embedded Identity Document), IMEI, and device model to ensure your hardware is e-SIM compatible and to provision the correct network profile.
  • Transaction & Usage Data: Details about the data plans purchased, activation dates, total data consumption (MB/GB used), and connection timestamps.
  • Payment Metadata: We use third-party processors (like Stripe or PayPal). We do not store full credit card numbers; we only receive confirmation of payment and limited metadata.
  • Technical & Usage Data: IP address, browser type, and navigation patterns on our site.

4. How We Collect Personal Data

We collect data when you:

  • Register for an account on noesime.com.
  • Purchase, download, or activate an e-SIM profile.
  • Interact with our support team regarding connection issues.
  • Automatically via cookies (see our Cookie Policy for details).

5. Purposes of Processing

We process your data to:

  • Fulfill Orders: Generate and deliver your e-SIM QR code and activation instructions.
  • Provision Services: Coordinate with international roaming partners to activate data access on local networks.
  • Monitor Consumption: Track data usage to notify you of plan expiration or data limits.
  • Customer Support: Troubleshoot regional connectivity or device-specific installation issues.
  • Security: Prevent fraudulent transactions and unauthorized e-SIM duplication.

6. Legal Bases for Processing

We rely on:

  • Performance of a Contract: To provide the telecommunications services you have purchased.
  • Legitimate Interests: To improve our network partnerships and secure our platform.
  • Consent: For marketing communications regarding new travel data plans.
  • Legal Obligation: To comply with Swedish and EU telecommunications retention regulations where applicable.

7. Sensitive Data

Noesime does not require or knowingly collect any “Special Category” data (health, religion, ethnicity, etc.). Our services are strictly for data connectivity.

8. Sharing and Disclosure

We share data with:

  • Global Telecommunications Carriers: To allow your device to register on local networks in your destination country.
  • Payment Gateways: To process your transactions securely.
  • Email Service Providers: To deliver your e-SIM QR codes and usage alerts.

9. International Transfers

To provide global roaming, your data (such as your EID) may be transmitted to network operators outside the UK/EEA. We ensure these transfers are protected by standard contractual clauses or adequacy decisions to maintain your privacy.

10. Data Retention

  • Usage Records: Retained as long as necessary for billing and to comply with telecommunications laws.
  • Account Data: Retained as long as your account is active.
  • Transaction Records: Retained to satisfy Swedish tax and accounting requirements.

11. Data Security

We implement SSL encryption and coordinate with secure tier-1 carrier partners. We monitor for unusual data traffic patterns to prevent account abuse and protect your connection.

12. Your Privacy Rights

You have the right to access, correct, or delete your account data. Note: Deleting your account during an active trip will result in the immediate loss of your e-SIM connectivity and the inability to troubleshoot your data plan.

13. Children’s Privacy

Noesime is intended for travelers and business users. We do not knowingly collect data from children under 16.

14. Changes to This Policy

We may update this policy as we expand our roaming coverage or add new service features. The “Effective Date” will reflect the latest version.